PRIVACY POLICY

Last updated: May 14, 2026

Smart Cleaning LLC ("Smart Cleaning," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, request a quote, book a service, or communicate with us by phone, text, or email.

1. Information We Collect

We collect information you provide directly, including:

Name, email address, phone number, and physical address
Details about your home or property (size, frequency, special requests)
Payment information when you book a paid service
Communications you send to us (text messages, emails, voicemails, chat messages)

We may also collect limited automatic information when you visit our website, such as IP address, browser type, and pages visited, through standard cookies and analytics tools.

2. How We Use Your Information

We use your information to:

Provide quotes and respond to inquiries
Schedule, confirm, and remind you of cleaning appointments
Process payments and invoices
Send service updates, follow-ups, and review requests
Improve our services and customer experience
Comply with legal obligations

3. SMS / Text Messaging Consent

By providing your mobile phone number and checking the consent box on our website forms, or by texting us first, you agree to receive text messages from Smart Cleaning LLC. These messages may include:

Appointment confirmations and reminders
Quote responses and follow-ups
Service updates and scheduling changes
Review requests after your appointment
Occasional promotional offers (only if you've opted in)

Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing any services.

To opt out of text messages at any time, reply STOP to any message you receive from us. You will receive a confirmation that you have been unsubscribed and will not receive further texts. For help, reply HELP or contact us at (913) 600-9494.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information are subject to the standard sharing practices described below.

4. How We Share Information

We do not sell your personal information. We share information only as needed to operate our business, including:

With service providers who help us run our business (scheduling software, payment processors, email/SMS platforms) under confidentiality obligations
When required by law, subpoena, or to protect our legal rights
With your consent

SMS opt-in data and consent are never shared with third parties for marketing.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data using industry-standard practices.

6. Your Rights

You may:

Request access to the personal information we hold about you
Request correction or deletion of your information
Opt out of marketing communications at any time
Withdraw SMS consent by replying STOP

To exercise these rights, contact us at hello@smartcleaningkc.com or (913) 600-9494.

7. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new "Last updated" date.

9. Contact Us

Smart Cleaning LLC

Serving Olathe & the KC Metro Area

Phone: (913) 600-9494

Email: hello@smartcleaningkc.com